Legal
Terms & Conditions
The terms on which we provide transfers, and what you can expect from us.
Your booking
A booking is confirmed once payment has been taken and you have received a confirmation email. The price quoted at the time of booking is the price you pay; it does not change with traffic, route or time of day.
Cancellations and refunds
You may cancel free of charge up to 24 hours before your scheduled pickup and receive a full refund. Cancellations inside 24 hours are refunded at our discretion. If we cannot provide your journey, you are refunded in full.
Flight delays
We monitor the flight number you give us and adjust your pickup to your actual landing time at no extra charge. If you do not provide a flight number, we cannot monitor your flight and the pickup time stands as booked.
Your responsibilities
Please give us accurate pickup and drop-off addresses and a reachable phone number. We allow waiting time at airports, but a driver may have to leave if you cannot be reached, and that is not a refundable event.
Vehicle and luggage capacity
Each vehicle has a stated passenger and suitcase capacity. If your party or luggage exceeds it, we may need to arrange a larger vehicle, which may change the price.
Liability
We are licensed and insured to carry passengers. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.
Contact
Questions about these terms can go to bookings@lutonairporttaxi.co.uk or 01582 262006.